Let's start by what customer experience (CX) isn't:
A one size fits all approach.
A set it and forget it mentality.
A fly by the seat and hope it works plan.
A non-collaborative, each "department for themselves" environment.
A "It's all about me" perspective.
Simply meeting or delivering what's expected.
Your time is important - if you want to meet virtually, spend some time at your favorite coffee shop,
or meet at your office, the option is yours.
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